Telenor #Customer Care #Fail Test case for PTA


We are not saying anything about Telenor’s customer support, instead I am just posting a screen-shot below that explains the miseries of a common customer when he’s put on hold by support for ever.

Telenor_Customer_Care 01

Please Note:

Screen shows the wait-time during a helpline call.
Call was never attended and customer had to hang-up the call ultimately.
Customer was a Postpaid user
This was a paid helpline call. Telcos argue that charges on support calls are meant to improve support services.
This is not only a Telenor specific problem, but customers of other operators might have similar experiences.

Its open test case for Telecom authority watch dog must care Mobile Customers also.

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