ISLAMABAD ( GUEST POST )
We are not saying anything about Telenor’s customer support, instead I am just posting a screen-shot below that explains the miseries of a common customer when he’s put on hold by support for ever.
Screen shows the wait-time during a helpline call.
Call was never attended and customer had to hang-up the call ultimately.
Customer was a Postpaid user
This was a paid helpline call. Telcos argue that charges on support calls are meant to improve support services.
This is not only a Telenor specific problem, but customers of other operators might have similar experiences.
Its open test case for Telecom authority watch dog must care Mobile Customers also.