Telenor #Customer Care #Fail Test case for PTA

ISLAMABAD ( GUEST POST )

We are not saying anything about Telenor’s customer support, instead I am just posting a screen-shot below that explains the miseries of a common customer when he’s put on hold by support for ever.

Telenor_Customer_Care 01

Please Note:

Screen shows the wait-time during a helpline call.
Call was never attended and customer had to hang-up the call ultimately.
Customer was a Postpaid user
This was a paid helpline call. Telcos argue that charges on support calls are meant to improve support services.
This is not only a Telenor specific problem, but customers of other operators might have similar experiences.

Its open test case for Telecom authority watch dog must care Mobile Customers also.

Comments are closed, but trackbacks and pingbacks are open.