ISLAMABAD ( BMZ REPORT )
Dr. Syed Ismail Shah, Chairman, Pakistan Telecom Authority has assured that PTA has arranged for a high-tech customer service platform that will cater to the concerns of all telecom users in Pakistan and will effectively register and resolve customer s’ complaints.
During a meeting with the Chairman, Consumers Association Pakistan(CAP), Mr. Kaukab Iqbal and the Zonal Chairman (North), CAP, Mr. Khalid Athar, Dr. Ismail Shah acknowledged that PTA according to the Telecom (Re-Organization) Act 1996 and an effective regulatory framework is responsible for all customer complaints regarding telecommunication operators in the country.
On this occasion, Director General, Services (PTA), Mr. Muhammad TalibDogar and Director Ms. NabihaMehmood demonstrated the Complaint Management System, its features and its effectiveness to the representatives of Consumers Association Pakistan.
The Chairman, PTA informed the representatives of CAP that to promote dialogue and communication between the industry and the consumers, PTA has organized various Consumer Protection Forums in different cities across the country which have led to a positive effect towards solving consumer problems.
He also gave the representatives of CAP a visit of the Complaint Management System, assuring them of the efforts PTA is making towards protecting consumers rights in Pakistan.