Lars Christian Iuel, CEO Telenor Pakistan, directly interacted with Telenor customers during an online session that he called “a lot of fun”.
As part of “Customer First Day” celebrations, CEO Telenor Pakistan was taking questions from customers on Telenor’s official Facebook and Twitter accounts to respond them personally.
Initial count – as claimed by Telenor — suggests that Lars responded to 63 quires during the session that lasted for around an hour.
Not surprisingly, majority of the complaints were related to network quality. Signal drop issues, call connectivity and slow speed of mobile internet is what customers was largely concerned about.