Senior Executive Vice President (SEVP) Commercial PTCL, Naveed Saeed and Senior Executive Vice President (SEVP )Human Resources PTCL, Syed Mazhar Hussain led the conference by sharing valuable insights and holding brainstorming sessions, focusing on improving the processes and methodologies determining the customer experience.
“Our people empower our business by conceiving ideas, sharing insights, and working together to create solutions with a single minded focus i.e. boosting our customers confidence for the offered products and services”, said Senior Executive Vice President Commercial PTCL, Naveed Saeed, while chairing the conference. “Innovative thinking and out of the box business ideas are vital to remain competitive in the ever changing telecom industry”, he added further.
Themed “It matters not how far your goal is, but how far you are ready to go”, the conference was attended by PTCL’s countrywide sales management teams comprising consumer sales, direct and indirect sales, corporate sales, contact centers, one-stop shops, wire-line and wireless departments.
Senior officials from the company’s Commercial, Human Resource and Marketing departments as well as General Managers from different Regions also attended the conference.
Comprising of various interactive and creative sessions, the conference gave the opportunity to the participants for knowledge sharing and discussed in detail different initiatives & promotions regarding existing and new products & services at regional and national level.
PTCL management emphasized upon maximizing customer experience by providing timely after-sales services. Top performers were also rewarded for showing excellent performance for the company.