Pakistan Telecommunication Company Limited (PTCL) inaugurated upgraded PTCL One Stop Shop (OSS) in Barket Market, Lahore, as part of its new “Customer First” campaign, which focuses on building an enhanced customer care experience.
Senior Executive Vice President (SEVP) Business Zone Central, Jamal Abdalla Al Suwaidi inaugurated the OSS in the presence of other senior executives, customers and staff.
Widely recognized as the Company’s public face, PTCL’s nation-wide One-Stop Shops are facilitating customers by offering them quality products and services in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof.
“At PTCL, our customers always come first” said Senior Executive Vice President (SEVP) Business Zone Central, Jamal Abdalla Al Suwaidi while speaking at the inauguration ceremony. “To achieve this goal PTCL is investing heavily in innovative service offerings and quality customer convenience solutions”.
Equipped with latest products and services, these outlets are offering one window operations at strategic locations spread all over the country to reach every customer.
“We are committed to provide a comfortable and professional atmosphere at our One Stop Shops,” said Executive Vice President (EVP) Customer Care, Kamran Malik. “We want our valuable customers to walk into our new OSS centers and experience the best customer care services. To fulfill this commitment we will take every possible step.”
In addition to One Stop Shop’s, PTCL customers are also facilitated through its Helpline ‘1236’ and online services.