LAHORE (PAKISTAN)
In recognition of his outstanding efforts for provision of customer care and outreach services by Pakistan Telecommunications Company Limited (PTCL), Mr. Waqas Azeem (right) was given the “Best Performer of Lahore Contact Center Award” at the Annual Gala Function and Awards Ceremony held at the PTCL Contact Center Lahore. PTCL Advisory Team Member Etisalat, Mr. Mahmoud Al Marzouqi (second left); EVP Contact Centers, Mr. Junaid Azim (center) and other officials graced the occasion to recognize the best performers of the Lahore Contact Center. As part of PTCL Incentive Plan, this event is held annually in PTCL Contact Centers Karachi, Lahore and Rawalpindi to reward and recognize employees’ efforts to provide customer care. PTCL Contact Center Lahore reaches out to customers spread all over Pakistan, and has been awarded with ISO 9001:2008 certification. It conducts sales and pre-sales activities for PTCL products and services, and also responds to customer order queries. Equipped with 250 seats, PTCL Lahore Contact Center operates round the clock, hosting more than 380 Customer Service Agents.